Welcome to the Mine Rehab 3D Augmented Reality App Support page. Below you’ll find answers to common questions, troubleshooting tips, and how to contact us for further support.
Frequently Asked Questions
Does the app collect any personal data or track my usage?
The app does not collect, store, or share any personal data. You don’t need to register or log in to use the app, and we don’t track your usage or activity. You can read our Privacy Policy here.
Why won’t the app open? Why is it crashing?
If you experience this problem, uninstall the app and download it again.
For Apple Devices (iPhone/iPad):
1. Press and hold the app icon on your home screen.
2. Tap “Remove App” and then “Delete App” to uninstall it.
3. Go to the App Store.
4. Search for the app and tap the download icon to reinstall it.
For Android Devices:
1. Go to “Settings” > “Apps” or “Application Manager.”
2. Find and tap on App
3. Tap “Uninstall.”
4. Open the Google Play Store.
5. Search for App and tap “Install” to download it again.
What are the device requirements?
Android 7.0 and upwards, Apple iOS 15.0 or later, MacOS12.0 or later/ M1 Chip or later
Why won’t the app download?
Make sure you have enough available space on your device and make sure you are connected to Wi-Fi
How do I provide feedback? We would love to hear your feedback – please contact us via email contactus@mineland.vic.gov.au
